Do you have a question?We'll answer all your queries
You will find the answers to the most Frequently Asked Questions in our FAQ section. If you can't find the answer to your question, don't hesitate to contact us by calling 27-321.
Additional analyses are only possible if the blood sample is less than 5 days old, provided that the tube necessary for this analysis was filled at the sample collection, and that the analysis is technically possible.
If the delay is exceeded, or if the necessary tube was not filled, a new sample will have to be taken.
For your convenience, you can consult our catalogue of analyses or call our laboratory on 27-321, and we will confirm the tube to be filled at the sample collection.
Most results of routine analyses are released on the day they were collected, if the sample was taken in the morning.
Some more specific analyses require more time, up to several days.
All specific or specialist samples are transported and managed by our laboratory. If an analysis is performed by a subcontracting laboratory elsewhere, we ensure that it is followed-up all the way to the final result.
We can collect your samples by courier service - you simply have to call. The courier will pick up your samples at your designated collection point (surgery or offices, for example), and they will be processed upon reception at the lab.
It usually takes 48 to 72 hours for a smear.
Results of mycological samples usually take about a month.
For more details on the time frame for these results, you can call our Bacteriology Department on 285 777 285.
A dedicated team of nurses takes biological samples at our patients' homes.
Simply call our laboratory on 27-321 and a nurse will visit your patient on the requested day.
Please indicate if a blood test is urgent so that it can be treated as a matter of priority both in terms of collection and processing in our laboratory. We guarantee that results will be delivered as soon as possible.
For information on using or maintaining our IT solutions, you can call our laboratory on 27-321 or e-mail: helpdesk@bionext.lu. A computer technician will advise you
You need your mobile phone to activate your permanent myLAB account and for the two-factor authentication when you log in. If you are no longer able to log in after changing your mobile phone number, please contact our helpdesk (tel.: 27-321 or email: helpdesk@bionext.lu).
