F.A.Q: we answer your questions

The fastest way to check your results is via our website or our app. You can also ask for a hard copy of your report at one of our centres upon presentation of your identity card.

For your first analysis
The availability of your results will be communicated to you by SMS and e-mail which contain a unique token for initial access to your MYLAB account:

 

  • Download the application on your smartphone or access MYLAB via our website: https://mylab.lu
  • Click on "Login with Token" and enter the Token received by SMS and e-mail
  • Enter your date of birth, your e-mail address and choose a password (to remember for future logins)
  • Your MYLAB account is now activated


Future logins
Once your MYLAB account is activated, you will be notified of the availability of your results by SMS and e-mail.
Access your results by entering your e-mail address and password in the application or on the website https://mylab.lu

You can access MYLAB via our website.

You can also request to receive your results by post at the moment of your sample collection.

For most of routine analyses, we guarantee a distribution of the results within 24 hours.

Some analyses may take longer, for example bacteriological cultures, allergology analyses or certain serologies.

You will be informed of the deadline for the results when you take your sample.

All our services strictly respect medical ethics and professional secrecy. Your results are yours alone, and your employer will never receive any information about your state of health.

Your doctor will receive your results in real time on our IT tools, which are available to clinicians for the consultation of results. There is no difference between a doctor practising in Luxembourg and one in a bordering country.

Pre-registration of your prescription allows you to simplify and speed up your visit to the laboratory. 

  • Fast and convenient: your file is prepared before your arrival for more efficient care.
  • Accessible 24/7: with or without a MYLAB account.
  • Secure: your health data is fully protected. 

Pre-registration does not affect the reliability of the service; it is simply a time-saving solution for patients. 
Your prescription is entered in advance, which facilitates file processing and reduces waiting time at the laboratory.

Ready to visit us?
Pre-register via https://mylab.bionext.lu/checkin

Your results are available on MYLAB : https://mylab.bionext.lu/en

In winter, the sunshine is weaker. Vitamin D is produced by the skin under the action of sunlight, which can lead to a decrease in its production.

A vitamin D deficiency can be detected through a simple blood test performed in a medical laboratory, such as BIONEXT for example.

Yes. Vitamin D levels can be measured by a blood test prescribed by your doctor. This analysis checks whether your body has a deficiency or insufficient level of vitamin D.

Based on this prescription, you can have your blood drawn at any BIONEXT laboratory. Our collection centres welcome you to perform this analysis under the best conditions.

👉 Find the nearest BIONEXT laboratory here.