FAQ - Depositing medical samples

You can drop off your sample from Monday to Friday during the pharmacy's opening hours and on Saturdays. Please refer to the information sheet for each partner pharmacy.

Yes, for the time being, a prescription is required to deposit samples in a BIONEXT partner pharmacy.

It is important to collect the sample before starting your antibiotic treatment so as not to disrupt the results of the tests.

BIONEXT's partner pharmacies offer extended opening hours, making it easier for you to hand in your samples and buy medicines at the same time, while benefiting from professional supervision.

For your first analysis
The availability of your results will be communicated to you by SMS and e-mail which contain a unique token for initial access to your MYLAB account:

• Download the application on your smartphone or access MYLAB via our website: https://mylab.lu
• Click on "Login with Token" and enter the Token received by SMS and e-mail
• Enter your date of birth, your e-mail address and choose a password (to remember for future logins)
• Your MYLAB account is now activated

Future logins
Once your MYLAB account is activated, you will be notified of the availability of your results by SMS and e-mail.
Access your results by entering your e-mail address and password in the application or on the website https://mylab.lu

A prescription for analyses is valid for reimbursement by the CNS for 2 months, unless a date not exceeding 6 months has been specified by the prescribing physician.

Renewable prescriptions are valid for 6 months from the date of prescription.

The time taken to deliver results depends on the tests prescribed; please refer to the online catalogue of tests - https://www.bionext.lu/catalogue. Results can be consulted in real time on MYLAB.

Yes, you are entitled to the same benefits as a resident if you are affiliated with the National Health Fund and if you have a medical prescription from a Luxembourgish or foreign (Belgian, French, or German) doctor.

If you happen to encounter a technical problem with your account, you can contact our helpdesk at (+352) 27-321 or by e-mail helpdesk@bionext.lu

You can access MYLAB via our website.

You can also request to receive your results by post at the moment of your sample collection.

Reset your password from the login area on the MYLAB home page

A medical prescription issued by a European doctor is valid in Luxembourg. Therefore, you can visit one of our centers without an appointment with a Belgian, German, or French prescription and be taken care of by the National Health Fund (CNS) without any upfront payment under the third-party payer system.

Your doctor will receive your results in real time on our IT tools, which are available to clinicians for the consultation of results. There is no difference between a doctor practising in Luxembourg and one in a bordering country.